Privacy Policy

Who we are

Our website address is: https://heffernanshomeservices.com

Privacy Policy

Heffernan’s Home Services (“we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website https://heffernanshomeservices.com. By using the Site, you agree to the collection and use of your personal information in accordance with this policy.

Information We Collect

We collect personal information from visitors to our Site in the following ways:

Personal Identification Information: When you fill out a form, request a service, or communicate with us, we may collect your name, email address, phone number, address (including city), and any other information you choose to provide.
Usage Data: We may automatically collect information such as your IP address, browser type, device type, pages visited, referring URL, and time spent on the Site.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, remember preferences, and improve site performance.

How We Use Your Information

We use the information we collect in the following ways:

To respond to inquiries and provide customer support
To schedule services and send service-related updates
To send appointment reminders and follow-ups
To improve our website, services, and user experience
To communicate important updates or promotional offers (only if consent is provided)
To maintain security and prevent fraudulent activity
To comply with legal obligations

SMS Communication & Opt-In

By providing your phone number through our website forms, you consent to receive text messages from Heffernan’s Home Services. These messages may include appointment reminders, service updates, and occasional follow-up messages related to your service.

Message frequency may vary depending on your interaction with our business. Message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us directly.

Google Services

We use services such as Google Analytics, Google Fonts, Google Search Console, and Google reCAPTCHA to improve website performance, security, and user experience.

Third-Party Service Providers

We may share your information with trusted third-party providers that help operate our website and services, such as hosting providers, email platforms, and analytics services. These providers are required to protect your data and use it only for service-related purposes.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

Data Security Practices

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of secure servers, encryption, and restricted access to sensitive data.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, though this may impact certain features of the Site.

Your Rights and Choices

You may request access to, correction of, or deletion of your personal information
You may opt out of marketing communications at any time
You may contact us to update or remove your information

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal data from children.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
heffernanshomeservices@gmail.com
(317) 751-2551